Presales Questions

FIND THE ANSWERS YOU NEED

How do you handle customer support?

Our preferred method is by using a web-based support desk where support tickets can be tracked, time-stamped, and logged. That way we can generate performance reports to make sure we're doing what we promise-- answering your support tickets in four hours or less! To keep our Control Panel at such a reasonable price, we don't have a 24-hour call center. Our support desk is available at all hours!

For Instant Messaging Please kindly Contact us Via Skype or WhatsApp: +977-9851062538

Can I cancel at any time?

There are no contracts. You can cancel the service at any time.

What happens to my account if I do not pay in time?

All Licenses are active within 7 days after the renewal date, for 8 days suspended and then terminated. 

Do you offer any discount for bulk order?

  • For Resellers or customers using multiple licenses, we are happy to discount your licenses based on the number of licenses you own. One Instance refers to a single installation on a physical server. Purchasing multiple licenses? Take advantage of our special volume discounts.

    • 5 - 9 LICENSES: 10% DISCOUNT

    • 10 -19 LICENSES 15% DISCOUNT

    • 20 - 49 LICENSES 20% DISCOUNT

    • 50 - 99 LICENSES 25% DISCOUNT

    • 100+ LICENSES 30% DISCOUNT

Do you offer Reseller/Partnership plans?

For Resellers or customers using multiple licenses, we are happy to discount your licenses based on the number of licenses you own. One Instance refers to a single installation on a physical server. Purchasing multiple licenses? Take advantage of our special volume discounts.

For more details please kindly contact our Sales & Support Team. 

  • 5 - 9 LICENSES : 10% DISCOUNT
  • 10 -19 LICENSES 15% DISCOUNT
  • 20 - 49 LICENSES 20% DISCOUNT
  • 50 - 99 LICENSES 25% DISCOUNT
  • 100+ LICENSES 30% DISCOUNT

Can I pay you through a credit card or use PayPal?

We accept all major forms of credit cards which include Visa, Mastercard, American Express & Discover. We also take PayPal payments via 2Checkout & FastSpring.  Fore More payment option please kindly consult with our Sales & Support Team.

Can I upgrade or downgrade my account at any time?

Yes, you can upgrade or downgrade the plan at any time.

In order to upgrade or downgrade your account, Kindly Contact our Sales & Support Department.

What payment methods do you offer?

We accept all major forms of credit cards which include Visa, Mastercard, American Express & Discover. We also take PayPal payments via 2Checkout & FastSpring.  For More payment options please kindly consult with our Sales & Support Team. 
 

My License account was suspended. What should I do?

Actually, there are two main reasons for suspension:

  • For a billing issue

If you are late paying your bill, then we’ll suspend your account until you bring the payment up to date. Log into the client order area and make sure there are no outstanding invoices.

  • For AUP violation

Your account will be definitely suspended for spamming, hacking, port scanning, adult or offensive content, and resource abuse. You will receive the suspension notification on your contact email address if you violate the policy of our company. Please reply to it ASAP to get the issue resolved.

  • For Duplicate Licenses Use

If you have used license key without re-issue from client area at New Server then your license got suspended. In this case, contact our Sales & Support Team for the re-active of your license. 

I have just purchased an account with you. When will it be activated?

If you have purchased VDO Panel license then it will instantly be activated.  And if you have purchased Dedicated Server or VPS then It will take nearly 12-15 hours to activate it. All account login details such as your control panel login information, server info et cetera will be sent in your welcome email.

But, please, note that notifications from 2Checkout/FastSpring come right after the transaction has been processed successfully.

What is your Refund Policy ?

15-day Free Trial!
Try our software license free for 15 days for free. If you liked our software, then just go for the Regular License Price & Registration Process.

Your satisfaction is our top priority and we're confident you'll be pleased with our services. Still, if you try us and decide your account does not sufficiently meet your needs, you can cancel within 30 days for a refund as follows.

If you cancel within 30 days you receive a full refund on your purchased license key only. The money-back-guarantee does not apply to most add-on products, such as domains, Stream Hosting, Dedicated Server, SSL certificates, VPS, given the unique nature of their costs.

Everest Cast does not offer any refunds for cancellations that occur after 30 days.

Refund Eligibility:

Only first-time accounts & Monthly Subscribe accounts are eligible for a refund. For example, if you've had an account with us before, canceled, and signed up again, or if you have opened a second account with us, you will not be eligible for a refund. If you have singup for Yearly plan without testing our products then you will not be eligible for a refund.

For full Terms and Conditions, Please Click Here.

Do you offer price matching with other companies?

Oftentimes, yes. If you are currently with a company that offers a bigger plan at a better price, contact us to see if we'll match it. We can't promise that we will, but we do try. Send us details, We will verify that you are indeed with them and if we can, we'll match their plan and prices.

I signed up with but you still didn’t receive any login details. Why?

Account login details are sent automatically by our billing system as soon as an account is activated.

If by any chance you did not receive a welcome email please:

Please take into consideration that account activation may take 12-15 hours for Dedicated & VPS Server.

  1. check spam directory, sometimes notification emails may get there
  2. contact live support and we’ll gladly check what is wrong and send you an email manually

Where are you located?

We are located in Simana Chowk, Ilam-2, Sumbek, Ilam, NP

What is priority support and how does it work?

We value all our customers. Each customer is equally important to us.  Priority support will only change the privilege and will be attended /severed on priority. With our priority support service, you will be assigned a dedicated support member with whom you can communicate directly via Skype or WhatsApp for immediate resolution of your issue 24x7.

What is the delivery time for Dedicated servers?

You will get your very own Dedicated server within 15 hours once the order is complete and payment is received.

How can I reinstate my account if it was cancelled?

Yes, Its possible to reinstate your account. Please Kindly Contact the Sales & Support Team for the Same. 

What language does your support speak?

Our English-speaking customer service support team is available to offer assistance and guidance through our online chat.

Are there any hidden fees?

There are no hidden fees associated with our service. This is not the type of service we like to provide.
~ If you close your account within the money-back period, we refund the money minus our processing fee.

It's Possible to Connect You via Skype or WhatsApp ?

Yes, for Instant Messaging Please kindly Contact us Via Skype or WhatsApp: +977-9851062538

Can I renew my Control Panel License Plan at the same rate as I signed up for?

Yes. We offer an unconditional prize freeze for all our plans. As long as you renew you pay the same price.